In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This structured representation segments complex processes into smaller, focused elements. The CTQ Tree emphasizes those characteristics that are absolutely essential to customer satisfaction, servi… Read More

Lean Six Sigma is a powerful framework for improving service operations. By blending the principles of Lean Manufacturing and Six Sigma, organizations can realize significant gains in customer service. Utilizing process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps eliminate bottlenecks within service system… Read More